Mama Nova
Ulica Ivane  Brlić Mažuranić 23
10000  Zagreb, Malešnica
Tel: 01 37 92 347

e:  moda@mama-nova.hr

Česta pitanja (FAQ)

Molimo prvo pročitajte pitanja koja kupci najčešće pitaju!

Koje metode plaćanja prihvaćate?

Plačenje u web shop trgovini je pouzećem ili uplatom na žiro račun.

Kada će se kupovina naplatiti?

Kod plačanja pouzećem naplata se vrši prilikom preuzimanja paketa, a ako odabetere uplatom na žiro račun roba se šalje kad je uplata vidljiva na računu.

Kako znam da je moja kupovina uspješno provedena?

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.

Nije mi stigao povratni e-mail s potvrdom kupovine

Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.

Koliko će trajati da se procesuira moja narudžba?

Da se narudžba procesuira tajat će 1-2 radna dana.

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